Frequently Asked Questions

To place an order, browse our products, add items to your cart, and proceed to checkout. You'll be prompted to provide shipping details and select a payment method. Once confirmed, you'll receive an order confirmation email.

We accept multiple payment options including Mobile Money (MTN), Visa, Mastercard, and payments to our Binance account. All payments are securely processed to protect your financial information.

You can track your order by logging into your account and navigating to the 'My Orders' section. You will see the status and tracking information of your order.

Yes, you can return items within 30 days of receiving them. Please ensure that the items are in their original packaging and condition.

If you receive a damaged item, please contact our customer service immediately with your order details, and we will assist you with a replacement or refund.

You can contact our customer support here Contact Us or via email at support@isoko.rw or by calling our support hotline at +250 792 555 553.