delivery information
1. Delivery Address
To ensure accurate and timely delivery, please provide the following information:
- Street Address (required)
- City (required)
- State/Province (required)
- Zip/Postal Code (required)
- Country (required)
- Additional Instructions (optional)
2. Delivery Options
Choose the delivery option that best fits your needs:
- Standard Shipping
- Express Shipping
- Overnight Shipping
- In-Store Pickup
3. Shipping Fees
Our shipping fees are straightforward and designed for clarity:
- Standard Shipping: Rwf5.00
- Express Shipping: Rwf15.00
- Overnight Shipping: Rwf25.00
- In-Store Pickup: Free
4. Estimated Delivery Times
Here’s an estimate of when you can expect your order to arrive:
- Standard Shipping: 5-7 Business Days
- Express Shipping: 2-3 Business Days
- Overnight Shipping: 1 Business Day
- In-Store Pickup: Same Day
5. Tracking Your Order
Keep track of your order with these options:
- Receive a tracking number via email
- Track your order on our website
- Contact customer service for assistance
6. Delivery Issues
- Contact customer service for delays or issues
- Report damaged or incorrect items within 7 days
- Return and refund policy available on our website